This privacy policy is applied to the website www.lesdeuxmariettes.com.
Les Deux Mariettes does not share any personal information provided by guests.
When you're booking with Les Deux Mariettes you are committing to everything contained in this Terms and Conditions document so please read it carefully.
After booking an apartment the guest will receive an email from Les Deux Mariettes confirming the reservation and the booking reference.
Standard Rate: You can cancel or change your booking free of charge up to 5 days before arrival. After that date, the total amount of the reservation will be charged.
Non-refundable rate: The total amount will be charged at the time of booking and cannot be refunded at any time.
Arrival and Check-in
Unless otherwise agreed, check-in will be after 4 pm.
Les Deux Mariettes asks you to please inform in advance your time of arrival and also send a text message to +351 910 183 964 when leaving the airport.
All pending payments must be paid to our team in cash (Euros) on arrival. If payment is not made at check-in, Les Deux Mariettes reserves the right to deny the entry to the apartment.
Check-ins from 20h00 to 23h59 are subject to the payment of a late check-in fee of 25€ to be paid in cash on arrival to our staff. After 00h00 the cost is 40€.
Upon check-in Les Deux Mariettes will provide 1 set of keys. Additional fees will be charged for lost keys or lock-outs. Fees are charged as follows:
Guests must return all keys upon check-out.
At the time of booking, all the equipment available in the apartment is described. It is not possible for Les Deux Mariettes to supply others.
Any problem inside the apartment (eg. electrical problems, equipment malfunction, water leaks) should be reported to our Customer Service by email or phone immediately. Depending on the problem, the resolution can take up to 72 hours or even longer if it depends on third-party services.
While respecting the reasonable privacy of guests, Les Deux Mariettes reserves the right to access the property at all times, if necessary, for inspections, repairs and emergencies.
Baby cots can be requested in advance but are subject to availability at the moment and at a rate of € 10 per night.
If an appliance does not work or the guests are not sure how to use any device in the house they should contact Les Deux Mariettes team.
The apartment will be cleaned before guests arrival.
Les Deux Mariettes basic service includes one set of towels, bed linens and amenities for each reservation. Additional cleaning services and products, including a change of sheets and towels, are available upon request for an additional fee.
Guests do not need to clean the apartment at check-out. Please do not leave the garbage outside the apartment door or outside the building door. Use the trash bins on the street that are provided for this purpose.
Animals of any breed, size or age are not allowed in Les Deux Mariettes apartments. If any pets are found in an apartment Les Deux Mariettes reserves the right to require guests to leave the apartment without any compensation or refund of fees paid.
Les Deux Mariettes properties are entirely non-smoking inside and outside. This includes all balconies, patios, terraces and garden areas.
Do not make any modification or addition to the accommodation or its contents.
All items found in the apartment belong to Les Deux Mariettes and must not be moved or removed from the property, even during the stay.
Between 10 pm and 9 am, keep all noise to a minimum. Please do not disturb neighbors when opening or closing the apartment door or the building door.
The guest whose name is on the booking confirmation email will be responsible for the behavior of the entire group and agrees to avoid any and all illegal activity.
Guests have primary responsibility for their own safety during their stay at Les Deux Mariettes accommodations. Guests must listen to any instruction or explanation provided by Les Deux Mariettes staff at check-in.
When leaving the apartment, guests must be sure to leave gas appliances turned off, windows closed, and the air-conditioning, central heating, and lights turned off.
Check-out time is until 11:00 am and all guests must leave the apartment by the agreed check-out time. You must inform Les Deux Mariettes about the desired check-out time so that a member of Les Deux Mariettes team can be present. In case a Les Deux Mariettes team member cannot be present at check-out the guest must leave the keys on the main table and close the door. Never leave the keys in the door lock.
Guests who do not leave until 11.00 am will be charged an additional fee of one night. If the guest refuses to leave Les Deux Mariettes reserves the right to enter the apartment, remove its belongings, change the locks, and to take any additional measures that may be necessary. Guests will be charged for the costs of any action.
Les Deux Mariettes is not responsible for any item left inside the apartment after check-out. Any belongings found at the apartment might be returned upon request. The guest is fully responsible for all charges related to the process of getting back their belongings.
Guests must indicate the exact number of people on their reservation. No more than the number of guests specified in the reservation can stay in the apartment. The number of people who can use the apartment must not exceed the amount indicated on the apartment page. If the number of guests exceeds the limit Les Deux Mariettes reserves the right to require guests to leave the apartment without any compensation or refund of fees paid.
Guests agree to pay the cost of any damage to the accommodation or its contents. The guest hereby authorizes Les Deux Mariettes to charge such fees to the credit or debit card supplied at the check-in.
The service of Les Deux Mariettes is legally limited to the apartments and the relationship with guests during the stay. Les Deux Mariettes shall not be responsible for any occurrences outside the boundaries of the apartment such as cleaning and maintenance of the building, outside noises, construction, neighbors or any other issue not directly related to the apartment itself.
The photos and descriptions of the apartments are produced by Les Deux Mariettes and have been reviewed by the owners. Minor changes in the apartment may occur compared to the pictures on the website, without compromising the overall condition and amenities. Les Deux Mariettes will not compensate guests, refund fees or relocate guests to other apartments based on taste or the likeness of the apartment. It is the responsibility of the guests to assure, before booking, that the area or neighborhood they choose to stay in is to their liking.
Les Deux Mariettes shall not be responsible for any damage caused directly or indirectly that may occur during the stay of the guests in the apartment, such as physical or material damage, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies to any deficiencies in the supply of gas, electricity, water or internet. Les Deux Mariettes is not responsible for potential delays, accidents, loss or change of schedules or fees related to the services of our suppliers.
Les Deux Mariettes and its staff are not responsible for errors and omissions by third parties, disputes between a guest and a third party, or the content of external links other than those in which the reservation occurred. In the event guests fail to comply with these terms and conditions or in case of misbehavior by the guests, Les Deux Mariettes reserves the right to require guests to leave the apartment without any compensation or refund of fees paid.
This agreement is between the guest and Les Deux Mariettes, company who is duly authorized to arrange short term rental of the accommodation. This agreement is a license to occupy the accommodation during the agreed-upon period. Guests are not tenants of the accommodation and have not been granted exclusive possession of the accommodation. Guests are renting the accommodation under a license of occupation.
Les Deux Mariettes will not be liable for the possible theft of objects left in the apartment.
Guests must notify Les Deux Mariettes of any damage to the apartment, contents, fixtures or fittings which occur during the stay even if the guest considers the damage to be regular wear and tear or if the guest does not believe the damage is his fault. If the guest does not notify Les Deux Mariettes of any such damage the guest will be liable for such damage up to the cost of a full replacement.
Any deductions for property damage will be charged to the credit or debit card provided by the guest.The Guest hereby authorizes Les Deux Mariettes to charge such fees to the credit or debit card provided when making a reservation.
Les Deux Mariettes reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using Les Deux Mariettes service to review these terms and conditions in case of modification before making a reservation.
By agreeing to use Les Deux Mariettes service it is understood that the guest accepts any changes and that all parties will comply with these changes.
These terms and conditions do not affect the guests legal consumer rights.
Since Les Deux Mariettes is stationed in Portugal, these conditions are subject to Portuguese law.
The Portuguese Courts shall have sole jurisdiction in the event of legal action concerning any accommodation booking with Les Deux Mariettes.